There are so many factories in China. Why should I place my order with Chai Tai?
Our quality is one of the highest you will find in China. Our factories specialize in making quality items, intended to be sold at a higher price point. For this reason, while we can’t promise you the lowest price, we can promise that you won’t have spent thousands of dollars shipping and importing products that need to be immediately thrown away.
What is the minimum quantity for a single production order?
Our minimum quantity depends on many factors including: 1) the materials of the item to be produced, 2) whether you have ordered other items to be produced and shipped together, and 3) the time of the year. We will work with you to do everything we can to help fulfill your project, but ideally, minimum quantities are at least 1,000 pieces, though at times we have worked with clients to produce quantities as low as 250 pieces.
How long does it take to produce an item?
Delivery times also depend on many factors including: 1) the materials of the item to be produced, 2) whether you have ordered other items to be produced and shipped together, and 3) the time of the year. We usually need approximately 45 days, but during high season, some items may require 90 days.
Our high season begins around late May and lasts until early September. This means that if you want your production to be delivered in time for the Holiday shopping season, orders should be placed at the very least by early May. Our summer production line begins getting filled even before May, so please send in your orders as soon as you know it.
How do I pay for my order?
In order to keep our pricing as low as possible, we accept wire transfers only. We use only reputable and globally recognized banks, so you can be assured that your transactions are secure.
How do I arrange shipping and customs?
We will work with your preferred team of freight forwarders and customs brokers to make sure that your products get to you as early as possible, without the headache. If you are new to the game, we are more than happy to take you step by step through the process.
What materials can you use to produce?
We produce in nearly all types of materials: wood, plastic, metal, vinyl, etc. We have our own factories, as well as partner factories where we have invested in machinery to help scale, so that we can meet high standards of quality control and production schedules. Email us for additional information.
How do I view your catalog?
Please email us!
What certification do you have or what audits have you passed?
Check our our List of Certifications.
If you have any additional questions, feel free to contact us at any time.
Chai Tai Factory 